Q1: Are you a factory or a trading company?
A1: We are the factory with capabilities in design, manufacturing, trade integration, and independent import/export.
Q2: Is there a guarantee for the equipment?
A2: We provide a one-year warranty from the date of delivery for all products.
Q3: Do you provide installation guidance?
A3: Yes, installation drawings and manuals are provided. Our engineers are also available for support via voice or video contact.
Q4: What are the accepted payment terms?
A4: We accept T/T, L/C, and D/P. Typically, a 30% deposit is required, with the remaining 70% paid upon delivery.
Q5: What is the standard delivery time?
A5: Usually, delivery for one device takes 45 to 50 days, depending on the chosen shipping method (FOB, CIF).
Q6: How is the equipment packed for shipping?
A6: We offer sea, rail, or combined transport (FCL, LCL, FR, or Bulk) to ensure goods arrive safely without damage.