Frequently Asked Questions
What is the warranty for this medical equipment?
We provide a one-year warranty for free.
How do you handle after-sales service?
Technical support is available via manuals and videos. Our engineers provide prompt responses via email or phone. If hardware issues occur during warranty, spare parts are provided free of charge.
What is the typical delivery time?
Express shipping takes 7-10 days, air freight 3-10 days, and sea freight ranges from 10 to 45 days depending on the destination port.
How long does it take to produce these products?
40% of products are in stock. Production takes 3-10 days for 50% of our range, and 15-30 days for the remaining 10%.
What payment methods do you accept?
We accept Telegraphic Transfer (T/T) in advance, Western Union, MoneyGram, PayPal, and Trade Assurance.
Do you support international hospital projects?
Yes, we have experience participating in the construction of various Grade A tertiary hospitals overseas and supplying governments worldwide.