❓ Frequently Asked Questions
1. What is the warranty period for the AED?
We provide a one-year warranty for free.
2. How do you handle after-sales service?
We provide technical support via manuals and videos. Our engineers respond promptly to emails or calls. For hardware issues within the warranty period, we provide free spare parts.
3. What are the delivery times for shipping?
Express (DHL/UPS/TNT) takes 7-10 days; Air freight takes 3-10 days; Sea freight ranges from 10 to 45 days depending on the destination port.
4. What is the standard lead time for products?
Approximately 40% of products are in stock. Production for others takes between 3 to 30 days depending on the specific item.
5. What payment methods are accepted?
We accept Telegraphic Transfer (T/T), Western Union, MoneyGram, PayPal, and Trade Assurance.
6. Is training available for the equipment?
Yes, we provide online training for installation, operation, and daily maintenance.