1. What is the warranty for the AED products?
We offer a one-year warranty for free, ensuring reliability and peace of mind for your emergency equipment.
2. How do you provide after-sales technical support?
We provide support via operating manuals and videos. Our engineers are available for prompt responses via email or phone for any technical queries.
3. What are the typical delivery times for international orders?
Express shipping takes 7-10 days. Air freight ranges from 3-10 days, while sea freight varies from 10 to 45 days depending on the destination port.
4. What is the lead time for product production?
About 40% of products are in stock. Standard production takes 3-10 days, while custom or large orders may require 15-30 days.
5. What payment methods are accepted?
We accept Telegraphic Transfer (T/T) in advance, Western Union, MoneyGram, PayPal, and Trade Assurance.
6. Is training available for device operation?
Yes, we provide comprehensive online training for installation, daily operation, and basic maintenance to ensure proper use during emergencies.